James Otunga
James Otunga
Secretary Supervisory Committee
Seasoned Contact Center Supervisor with more than 10 years of expertise.
James Otunga is a seasoned Contact Center Supervisor with more than 10 years of expertise in managing high-performing teams and driving exceptional customer satisfaction. He possesses a proven track record in leading operations, fostering team development, and implementing strategies that enhance service quality and efficiency.
James excels in swiftly identifying and resolving operational challenges while upholding superior customer service standards. He is proficient in leveraging cutting-edge technologies to streamline processes, boost productivity, and optimize resource utilization.
Education & Qualifications
He holds certifications in Building Accountability and Becoming Results-Oriented, complemented by a Bachelor’s Degree in Biomedical Science and Technology from Maseno University.
